If you want to close the CommBank account then you have to follow the instructions which are mentioned below. The CommBank which is also known as the Commonwealth Bank is one of the largest banks which can be found in Australia. This bank allows its customers to close their bank account by visiting the local branch and also by calling the customer care of the bank.
Now as the account holder of the bank you have to decide how you wish to close the account.
Calling customer care support phone number works. The number of rejections is very high. If there are no issues at all with your bank account. Then the CommBank support executive will take your request to close the bank account. But in case there are any issues with your account. Then there are almost no chances that your request will be taken into consideration.
What if they support executive rejects your account closing request?
Don’t worry you can still close your CommBank account. But for that, you have to clear the issues that are in your bank account. The quickest way to resolve the issues with your bank account is by visiting the branch of the bank. If you don’t know where the nearest CommBank branch is near your location. Then you should visit their official website. On their website, there is an option called “Branch Locator.”
What you have to do is use that option. You will be asked to enter your locality. Once you do that the CommBank branches which are located in your locality will be shown to you on the screen. Find the one which is nearest to your location and get ready to visit the branch. The account closing success rate increase when you visit the branch of CommBank.
What Next? How to Proceed with the Account Closure?
Let us start by calling the customer care of CommBank to close your bank account. We suggest you to first try out the customer care method. If you are successful in closing your account by calling them on the phone. Then that is well and good. But in case you face a rejection then we have the other method with us. That is visiting the local branch of the CommBank.
Call the customer support number of CommBank: 13 2221.
Dial the above-mentioned number that is 13 2221. Now you have to go through the IVR options which you will be getting on the call.
First, you have to select what you have to do. To select the account-related information. Once you select that you will get the options to check your balance, block your debit or credit card. You are not supposed to select those options. The last option will connect you to speak with Customer Support. So select that option.
Once you select that you will be connected to human support. You will be asked to authenticate that you are the real account holder of the account you are willing to close. For this purpose, the support executive will ask you some verification questions. You have to make sure that you answer correctly. After successful verification, you can place your CommBank account closing request to the executive.
This is how closing the account by calling them works. But as I have mentioned that the success rate is very low. So the chances that your request will be rejected increase. If your request is rejected them the below-mentioned instructions are for you.
Visit the Nearest CommBank Branch
I have already mentioned how you can locate the nearest branch of the bank. Just use the official website of the CommBank or you can also use any map application you have on your smartphone. Visit the branch of the bank. Reach the account management section of the branch and tell the employees that you wish to close your account. Just like the phone method you have to verify your identity at the branch as well.
So you are recommended to carry an appropriate identity proof document when you are visiting the branch. You have to make sure that only the real account holder is allowed to close the bank account. If your guardian, friend, or family member reaches the branch of CommBank and request closure of your account. Then the bank will straight away reject the request.
The next thing is you have to raise the account closing request at the branch. Sometimes the bank might ask you to write an application letter written and duly signed by you. (account holder) So the last thing is you have to follow the instructions provided to you by the account managers at your branch. And your account will be closed as soon as possible by the bank.