Digital Experience Monitoring (DEM) has become increasingly important for IT leaders due to the transformative impact of digital technologies on businesses and the way they interact with customers, employees, and partners. To ensure seamless performance and usability, DEM refers to tracking and optimizing the end user’s experience with digital systems and services, such as websites, applications, and software. Let’s discuss why digital experience monitoring is important for IT leaders.
What is Digital experience monitoring?
Digital experience monitoring (DEM) is software that helps companies keep track of, learn about, and improve end users’ experiences. DEM lets companies track what their end users do minute by minute, which makes it easy to find problems and fix them quickly. DEM can be used for internal end-users, like workers who work from home or in the office, and external end-users, like customers.
Why is Digital Experience Monitoring Important for IT Leaders?
Digital experience tracking is one tool companies use to track, personalize, and improve end users’ experiences. Some of the most important things it does are:
- Identify and keep an eye on important network tools. Organizations can use DEM to simulate traffic flows and track and evaluate controlled data flows to public or private resources. This helps find problems before they cause problems for end users.
- Notice the user’s journey minute by minute. Data displays can give organizations a look at their data in real-time. This makes it easier to spot problems with connection or performance.
- Help IT leaders solve problems more quickly. By giving IT teams a step-by-step look at any problems that employees or end users are having, a fully digital experience monitoring system can save them time.
- IT teams can quickly figure out what’s causing these problems, which gives them more time and energy to fix them. In the age of hybrid work, 60 percent of employers prioritize digital employee experiences (DEX) to increase productivity, collaboration, and employee retention.
How digital monitoring adds to security?
As more companies move their network and security architectures to the cloud, such as through SASE, finding a balance between a smooth digital experience and security enforcement is always hard. Users often find ways to circumvent the rules when security adds latency, stops streaming or makes apps unavailable. Often, this means using apps that aren’t allowed or moving private information to devices you own.
When remote connectivity is seamless, easy to use, and improves the overall digital experience, employees will use it. This improves an organization’s overall security by keeping users on approved devices and services that the organization can control. When SASE tools have built-in DEM capabilities, they help network and security teams work together by solving both problems simultaneously.
Why does DEM get used?
DEMs are important for managing infrastructure, studying drainage and flow direction, and planning land use. They are especially useful for shaping topographic and relief maps at larger scales: Modeling the flow of water or the movement of masses.
I hope you got an idea about why digital experience monitoring is important for IT leaders. DEM is a real-time tracking tool that helps IT operations teams ensure that user problems are fixed quickly, and the network doesn’t go down. Make sure to try the best employee monitoring software. Application performance monitoring (APM) and network performance monitoring and diagnostics (NPMD) tools work well with DEM systems. Together, they show the whole process, and DEM adds information about the person’s feelings.