The hospitality industry is a business that brings up new challenges every day. These challenges are even more critical when it comes to hotel groups that manage multiple properties. These properties can be in the same geographical region and at times they can be in different time zones as well.
The level of difficulty in managing these properties only increases as more manpower and the time difference are introduced into the equation. Using reliable and well-designed software is an ideal way to manage these properties without making any mistakes in the long run. Hotel managers need multi-property management software for hotel groups that is easy to use and can be deployed at all locations of the hotel chain.
Benefits of Using a Multi-Property Hotel Management System
As a hospitality business grows, it is physically impossible for a management team to be at every location for a set amount of time. This is why using software with a centralized approach is essential to the management of the properties and also profiting from the number of properties. Let’s take a quick look at the various benefits of using a multi-property management system for hotel groups.
Knowing the daily, weekly, monthly and yearly performance metrics of a property is the first step towards creating an efficient approach towards handling the property. A multi-property hotel management system can offer extensive reports that take into account various data points and provide detailed reports. The management team can get an overview of locations that performing at an optimum level and also focus on the areas that need improvement.
Keeping an eye on the reports is a must for any manager that wants to understand the minute aspects of the way a hotel chain works and how improvements can be made to the daily operations of the hotel chain. Whether it is room bookings through various channels or guest feedback about the hotel operations, all kinds of reports can be generated to understand work on the various areas of the hotel chain.
A Unified Dashboard
A dashboard is where the magic happens when a team is tasked with handling multiple properties in a hotel chain. A unified dashboard means team members spend less time searching for a particular property. The multi-property management software for hotel groups also shows the important data on a single screen and users can modify the primary screen to show the data of their choice.
Another advantage of using software with a unified dashboard is that managers can see how much guest traffic each hotel is getting, how much inventory is left in every hotel, and what prices are being charged for the rooms in each hotel. This kind of information is critical for making split-second decisions and applying changes that can reflect on all properties in the hotel chain.
With a cloud-based multi-property hotel management system, managers can view the dashboard from remote locations with ease. The software can work on a number of devices irrespective of the screen size so whether it is a laptop, a phone, or a tablet, the data can be displayed for maximum visibility on all these screens.
As long as a device is connected to the Internet, it is easy to view and modify the information that is provided by the software. Managers and teams can work on their property management tasks whether they are travelling or in a different time zone.
Understanding how to manage staff duties is an important part of property management. If the staff duties are not assigned properly, it can lead to low productivity and less than satisfactory maintenance of the hotel properties in the chain. The software can be customized to create a task list for cleaning the room as soon as a guest checks out of the hotel. Similarly, staff can use their phones to mark completed tasks so that they can be assigned new duties.
Personalized Experience for Guests
Once a guest has stayed at a property in a hotel chain, the software can create a profile of the guest that contains all the important information related to the guest. In case a guest has specific requirements regarding their food, the same is added to the guest profile so that the guest can get similar treatment across all hotels in the chain.
Using guest profiles is a great way to ensure all needs and requirements of the guest are taken care of whenever the guest checks in at a hotel in the group of hotels. Knowing the correct name of the guest and their preferences can make a guest feel appreciated when they check into a hotel. Through robust multi-property management software for hotel groups, all this and much more is possible.
Managing multiple properties is easy when hotel managers use the tools that are designed for this specific purpose. Such tools, in this case, are software solutions that offer a range of features and benefits for multi-property management. The multi-property hotel management system offered by mycloud Hospitality is designed to meet the growing needs of the users.
The focus of the software remains on ease of use, high reliability, and scalability along with the growth of the business. The software provided by the firm is used by companies all over the world because of the easy learning curve and quick deployment at a number of locations.
Interested in earning more about the software, you can give us a call at +1-415-390-5039 to schedule a free demonstration. The software can be up and running at your hotel location in as less as 30 minutes. The team will explain the features of the software, show you a demonstration, and also tell you how your hotel chain can benefit by using the software solutions offered by mycloud Hospitality. Find more by browsing through https://www.mycloudhospitality.com/.