Survey Sparrow Review – Refining Customer Experiences in a powerful way
Creating the best experiences for your customers is as important as providing them with the desired products and services. When you deliver the best possible experience for your customers, they come back and engage with your brand, acting as advocates for your product or service. There are various touch points involved
from the moment a customer hears about your brand till they purchase your product. Taking care of each and every touchpoint is vital. But how do you do it right?
Meet SurveySparrow, an omnichannel experience management platform that bundles the power of surveys, automations, integrations, and more to help you refine touch points across the customer journey.
SurveySparrow – Solutions to help you scale
With its superior features, SurveySparrow helps businesses of all kinds refine customer experiences, end-to-end. The platform helps you create and share responses, create dashboards, set up automations, analyze data, and arrive at the right decisions. Let’s take a thorough look at the platform, shall we?
- Online surveys
With SurveySparrow’s online surveys, businesses can create conversational forms that bring in 40% more responses. The offers 25+ question types with 60+ languages and 600+ survey templates. Users have the ability to share the surveys through multiple channels including email, SMS, QR code, social media, etc. Businesses can also create completely white-labeled surveys that ensure brand identity.
The question types have in-built visualization logics including skip, display, and choice-level logic to create a smooth survey experience. Take it one step ahead and also add expressions and variables to your surveys. Users are free to create surveys either from scratch or using one of the pre-designed templates.
- Chat surveys
These mobile-first surveys are designed to be highly conversational and engaging to give the respondent a ‘chat’ feeling. Businesses can also create no-code chatbots that can be embedded into their website easily.
- NPS surveys
Net Promoter Score (NPS) surveys help you measure customer loyalty easily on a scale of 0 to 10. The opinion scale question is followed by a feedback question which then helps you categorize respondents into promoters, passives, and detractors. Increase your survey’s utility using advanced reporting tools like sentiment analysis, word cloud, TV dashboard, etc.
- Offline kiosks
SurveySparrow’s Offline Survey App helps users collect feedback in areas with no or minimal internet connectivity. You can even convert your smartphones to kiosks and get started with offline data collection and sync responses later.
- Integrations
SurveySparrow helps users connect to other apps with just a click. The platform comes with 1500+ integrations through Zapier in addition to native integrations including Salesforce, Zendesk, MailChimp, Power BI, Microsoft Teams, Freshdesk, Google Analytics, and more.
- Reports
Custom reports help businesses analyze the data efficiently with added widgets and filters. Users can create multiple reports using their desired fonts, colors, and other customization options.
- Case Management
Ever wanted a support ticketing system to help track and resolve customer queries and concerns? Case Management by SurveySparrow helps you create cases for each query, then assign, prioritize, track and monitor each of them. You can even share private notes with your team members and turn on alerts to receive any notifications. All these features help you close the feedback loop, hassle-free.
- Executive dashboard
Visualize your survey data easily with the Executive Dashboard feature. Compare, correlate and analyze data effectively with multiple dashboards to make better and calculated decisions.
- Ease of use
As a no-code platform, SurveySparrow is an easy-to-use, intuitive online survey tool that helps you create and share surveys easily. You can preview these surveys before sharing them. Their help center and community help users with most queries and concerns. The proactive customer support team also helps you sail through the platform without any difficulties.
- Security
SurveySparrow abides by data-protection laws including GDPR, CCPA, and HIPAA. Information security is adhered to through their ISO/IEC 27001 certification.
- Pricing
SurveySparrow has no hidden charges, nor do they ask for credit cards while signing up. With the 14-day trial, you can explore all the premium features, including the enterprise-grade ones, for free. The basic plan starts at $19 USD per month, while the enterprise plan starts at $499 USD a month. You can contact the team to avail of custom pricing. The pricing page gives you all the required information on the features available under each plan, in addition to helping you facilitate a demo call.
Survey Sparrow with all its features is a true ode to the phrase ‘one platform, many solutions’. The tool is a must-try for any business wanting to fine-tune its experience management program.
