A company only grows when its employees grow. To stand in the competition with others, companies need to work hard to train not just their employees but also external partners and customers. An Extended Enterprise learning management system is crafted to meet the needs of such enterprises who do not want to limit the knowledge to their employees but to others too.
Reaching out to the customers and external partners is an essential part of success. EE LMS is a flexible and feature-rich platform that can be customized as per training needs.
Extended Enterprise LMS is an all-in-one optimized solution, capable of training people outside of the immediate organization securely. A critical example of EE LMS can be, training the vendors, sales representatives, or customers about your newly launched product.
In this article, we will highlight the features and benefits of integrating an extended enterprise LMS.
Extended Enterprise Learning Management System
Extended Enterprise LMS has tailored solutions that can meet the needs of the external associates, partners, affiliates, franchisees, and other sales channels. EE LMS aids in enhancing the product knowledge, offers certified training outside four walls, and facilitates sharing. Before moving on to its must-have features, let’s have a look at its benefits.
One of the prominent advantages of the extended enterprise LMS solution is that it’s best for everyone to keep them on the same page. EE LMS lets you set a standard learning program for everyone while efficiently distributing any new and relevant information about the enterprise to the stakeholders. Learn more in this sales onboarding guide.
Enhanced Reporting and Tracking
Companies can only standardize their programs if they are aware of the training needs of all. Additionally, you also want to know the equal engagement of the stakeholders and employees with the respective programs. Extended Enterprise LMS can let you track the channel partners, customers, and franchisees about their course completion. While the reporting feature can help you measure the performance and quality of relationships, allowing you to make adjustments and improvements where necessary.
Consistency Across Distributed Channels
Just like the individual brands, distributed channels must provide consistency in delivering efficient information. With the help of the right LMS solution, you can put every channel partner on the same page. This way, you can also reduce the daily communication to enhance the speed and quality of delivery.
Consistency Across Brands
Brand portfolio consistency is extremely essential for companies to maintain as they grow. Regardless of independent brands, sharing a knowledge base is equally essential. A clear and effective knowledge base can help build consistency of the brand, which can be achieved with structured extended learning.
Training for Stakeholder Groups
Along with consistency, an extended enterprise learning system can offer complete customization ability to the user. With an appropriate strategy, companies can customize their training module without sacrificing the consistency of the information distributed between the customer group, brand, franchisee, and channel partner.
Enhanced Loyalty and Engagement
With all these benefits, you can certainly provide structured training. When the customers have complete knowledge about your product or service, they know how to use it. With the help of an extended LMS training solution, companies can reach beyond the internal audience, standardize the onboarding process and enhance the chances of customer retention.
Let’s move further with understanding the features of the extended enterprise LMS.
Must Have Features in an Extended Enterprise LMS
As an enterprise and your connection with multiple external partners & stakeholders, your LMS must provide a wide variety of training modules that can be adjusted, allow tracking, and much more. In order to have a perfect Enterprise-grade learning management system, integrate these features with it.
Intuitive User Interface
A user-friendly & intuitive learning management system aligns well with the corporate learners’ skill sets. There are different styles and architecture that make up a great user interface, such as ribbon style, single-page architecture, and others. Feedback can also be a great way to determine the best UI, after all, if the learners cannot use the LMS and unlock its features, you won’t get a significant return on your investment.
When you have largely spread business, your customers and external partners may also reside in different geographical locations. In order to make the online material reach everyone globally, your LMS development solution must be mobile-friendly. Your development of the enterprise LMS must allow you to deploy online training courses on any version, optimize images & graphics, and reduce load times.
Reporting & Analytics
Any software is only effective when you can find out its performance and popularity metrics. Metrics can help you evaluate training course aspects ranging from employee engagement to assessment scores. In your extended Enterprise LMS, you can evaluate how your channel partner is performing, the channels that have the most sales, popular courses, and the particular marketing activity driving the most sales. Integrating reports and analytics is always a fruitful option.
Customization and Personalization
This is just the very next important feature that should be inculcated in an extended enterprise LMS. Your LMS must give the power to modify branding and interface seamlessly. Secondly, personalization. Your LMS must be able to cater to the individual training needs hence, it should support personalized online training paths and microlearning.
Certification encourages learners to indulge themselves in bettering their skill sets. With certification, learners can boast about their ability hence, your enterprise LMS must offer certification for every training course. The LMS must render flexibility in certificate design, the ability to submit credits earned, establish certification, automate notifications when the certificate is due, and certification paths as per individual job roles, responsibilities & geographical locations.
Compatibility and Integration
In order to make extended enterprise learning scalable, feature-rich and, effective, make sure it supports single sign-on standards, such as SAML, JWT, OAuth, or others. Single sign-on ensures easy access to learning content regardless of platform. Additionally, your LMS must have flexible APIs, such as Experience API or webhooks, integrated so that you can extract and share learning data seamlessly and manage users/enrollments in eLearning courses.
Additional Features –
Content needs to be distributed equally, consistently, and in a sophisticated way. With the help of a distribution platform, you can seamlessly do that and grow a better relationship with your partners. Your LMS must also support quick setup portals for channel partners so that your learner can view all the course catalogs on a co-branded page.
One of the extensive features that can be integrated within an extended enterprise LMS is localization for the global organization. Your LMS must have the ability to support the distribution of content in diverse locations, conduct surveys, and render online training resources that match the needs of each country or market.
In A Nutshell –
There is no doubt that a robust, feature-rich, and intuitive learning management system is an integral part of a successful eLearning business. However, every business’s needs are unique and identifying them helps in a better selection of features.
Regardless of the type, a support team always helps enterprises with the integrations, setup, and launch that can further help them to grow and support business. You can also align a sales and marketing professional team to build your channels to better your reach for learners & partners while seamlessly distributing the content. Moreover, they can actively sell and market your business through the extended enterprise LMS to attract learners and support the current ones.