Digital Process Automation vs. Business Process Management
An enterprise that’s still relying on legacy systems is one that’s setting itself up to fail. In a world of digital processes and big data, you need to get a handle on your digital transformation in order to stay relevant and competitive. If you need automation in your workflow to reduce errors and delays, then you can integrate workflow with google forms into interactive workflows, and manage all the business processes efficiently. Once your business processes are automated, it will be possible to connect once disparate systems through a traditional extract, transform, load (ETL) process or via modern data virtualization techniques. Once this is done, it will be easy to monitor and analyze all of your data in a single source of truth and gain actionable insights to help you improve business processes.
Of course, there are multiple ways to improve on your legacy systems, and you might not know what kind of technology is right for your digital transformation initiative. There are several ways you can go about using automation and artificial intelligence in your processes for cost reduction and cutting down on repetitive tasks. It’s a good idea to start with the differences between Digital Process Automation vs. Business Process Management.
Business Process Management
BPM is the practice of using software solutions and expertise to model, analyze, improve, and automate business processes. Business Process Management does this by integrating crucial software solutions and processes so that they can share data with each other. This eliminates the need for the manual transfer of data between disparate systems, which is a process that’s both time-consuming and prone to human error. Once this is done, it’s easy to analyze entire processes from a single source to identify workflow inefficiencies and improve on them. Essentially, BPM reduces the complexity and cost of applications.
Business process automation of this nature is most useful for processes that can be easily repeated on a regular basis and serve a particular business purpose. Here are just a couple of areas in which a BPM solution can shine.
Human Resources: Many human resources departments are still relying on legacy systems, which increases operational costs and is likely exhausting for both HR employees and applicants alike. By digitizing your application process and automating onboarding procedures, you can save both time and money.
Content Marketing: Every enterprise needs to invest in marketing to stay relevant, and producing original content that showcases new products, services, and your expertise is arguably the best way to reach your target audience. With BPM, you can optimize the content workflow by identifying who exactly needs to be involved at each step of the process and automatically sending projects to the appropriate people.
Digital Process Automation
DPA is often viewed as an evolution of business process management. While it focuses on many of the same goals as BPM, digital process automation, as the name suggests, focuses even more on automating entire processes. It does this with smart applications, back-end integration, and cloud-based architecture, so you’ll always have access to your data and tools. These days, it’s becoming more common for large companies to rely on machine learning (ML) and artificial intelligence as well.
While BPM focuses on achieving greater efficiency across an entire organization, DPA seeks to do this while also offering a better customer experience. DPA offers a holistic approach to automation with low-code, visual development tools that allow enterprises to easily create digital experiences for unique customer journeys across all communication channels. Customers expect convenience and constant access to their favorite stores these days, after all, so offering them multiple options to take advantage of digital technology is key for customer satisfaction. Digital process automation is the best way to become a truly digital enterprise, and it will free you from repetitive processes and help you prepare for the future of customer demands.
