Back Office Roles & Functions You Can Outsource
If you’re a small business, the back office can be one of the hardest areas to manage. Not only is it often less exciting than other aspects of running your company, but it’s also important and requires a lot of attention to detail. If you don’t have enough staff or don’t have the resources available to hire someone full-time for this purpose then outsourcing some of these responsibilities may be an option for you.
Recruitment
When you outsource recruitment, you are taking the burden of hiring off your shoulders and putting it in the hands of a professional. An outsourced recruitment agency will take care of everything from advertising your job opening to narrowing down applicants to interviewing candidates and finding the right fit.
If you are in Western Australia, a recruitment agency in Perth like WCA Solutions provides a range of services to help you find the perfect candidates for your open positions. We’ll work with you to make sure that both the position and the candidate are a good fit, and then we’ll follow up with both parties after the interview process has been completed.
Virtual assistants
A virtual assistant is someone who works remotely and performs various tasks for you. These include things like making reservations, finding flights, handling your calendar and acting as your personal organizer.
They can do anything that would normally be done by an assistant in the office. They will take care of all the tasks that require organization and attention to detail such as scheduling meetings, sending out emails, taking notes during meetings etc. In addition to these administrative duties, virtual assistants also help with social media management such as replying to comments on blogs or managing your Facebook page.
Social media management
Social media management involves maintaining the social media accounts for your company, including building the audience and engaging with followers. Social media is one of the most important parts of any business, but it often gets overlooked because it doesn’t directly generate revenue. This is unfortunate because this is a powerful way to build relationships with customers and also identify new prospects who could use your services or products.
To make sure that you’re doing enough, consider these questions: What are my goals? How many hours per week would I like to devote towards social media? Do I have someone else within my organization who can help out? Then hire someone who has experience managing these types of platforms at an hourly rate (or monthly retainer) based on their experience level.
Accounting and bookkeeping
Accounting and bookkeeping are time-consuming tasks that can often take place behind the scenes. While it may not be as exciting as some of the other tasks you have on your plate, it is one of the more important functions of an organization.
In addition, if your business is in Melbourne, you can find an accounting and bookkeeping service in East Melbourne that will help you get all this work done so that you don’t have to worry about it.
IT support
Outsourced IT support services are an important and valuable part of the overall back-office process. However, they can also be complex, time-consuming and difficult to manage. As such, outsourcing these functions to a third-party provider helps ensure that your business has access to the best possible expertise in this area.
Customer Service
A business can outsource this role as well. Customer service is a function that is not core to your business, so it makes sense to outsource it so you don’t have to hire and train new employees every time you need more help.
Customers want to deal with people, not machines. Outsourcing customer service will save you time by allowing experts in the field to handle calls and emails from your customers for you. They are also able to do things like analyze data from customer surveys and provide feedback on how things can be improved at your company based on those results—which lets you spend less time doing these tasks yourself so that you can focus on growing sales instead!
Conclusion
If you’re looking for a way to cut costs, reduce overhead and increase efficiency, outsourcing your back-office functions is one of the best options available. By using an outsourced back-office support service, you can offload much of your administrative responsibilities without worrying about who’s doing what or if things are getting done on time. Take advantage of these tips for outsourcing to make sure your business runs smoothly.
